Telecommunications service providers deal with many millions of events every day, including call detail records (CDRs), billing charges, tariff rules, and carrier interconnect fees. Each of these events may make or cost them money, and may be part of a pattern that indicates some emerging problem or opportunity. They monitor and manage all of that activity with sophisticated Operations Support Systems and Business Support Systems, which are collectively referred to as OSS/BSS.
Solace’s middleware appliances can form a hardware-based enterprise service bus (ESB) that seamlessly connects back-office and customer-facing services in real-time. With support for many types of messaging such as reliable, guaranteed and WAN, the platform can meet the needs of all the participating applications and services.
As part of that ESB, Solace’s appliances can filter, normalize and route events for consumption by complex event processing (CEP) engines that aid in the identification of complex patterns and trends. Solace’s solution lets administrators create and dynamically modify rules in response to changing network and business conditions so each call or data service request can be handled as efficiently as possible.
Solace’s purpose-built appliances can help telecommunications companies reduce the cost and complexity of the infrastructure that supports their mission-critical OSS/BSS systems, while simultaneously improving its performance, scalability and stablity.